Speaker Programs
Culturetopia
CREATING HIGH PERFORMANCE ORGANIZATIONS- Based on his experience as an insider at famed Southwest Airlines and consultant to dozens of other Fortune 500 companies, Jason Young offers a dramatically different approach to creating and sustaining ...more
CREATING HIGH PERFORMANCE ORGANIZATIONS- Based on his experience as an insider at famed Southwest Airlines and consultant to dozens of other Fortune 500 companies, Jason Young offers a dramatically different approach to creating and sustaining a high performance workplace. ...less
Resolve Smart: Conflict Resolution Skills (Training)
Based on famed Thomas-Kilmann research which studied disagreements and people’s preferences for dealing with confl ict situations, this program provides key insights, tools and methodology for managing and resolving all types of confl ict – ...more
Based on famed Thomas-Kilmann research which studied disagreements and people’s preferences for dealing with confl ict situations, this program provides key insights, tools and methodology for managing and resolving all types of confl ict – and creating a healthy workplace environment. The Resolve Smart workshop utilizes the Thomas-Kilmann Confl ict Mode Instrument (TKI) which is the number one best-selling instrument for confl ict management. This workshop is designed to help people understand how different confl ict styles can impact a team. Participants will learn how individuals with a given style can constructively deal with teammates with different styles, how the entire group can identify its style, and how the team can compensate for any weaknesses in its style. Learn how to build group effectiveness and learn specifi c guidance for both the leader and the team on strategies for handling confl ict to everyone’s benefi t. ...less
The Southwest Effect
SUCCESSFUL PRACTICES OF A MARKET LEADER: As a key developer of Southwest Airlines' legendary positively outrageous customer service and leadership training programs, Jason Young knows that great culture does not just happen. Jason shares the ...more
SUCCESSFUL PRACTICES OF A MARKET LEADER: As a key developer of Southwest Airlines' legendary positively outrageous customer service and leadership training programs, Jason Young knows that great culture does not just happen. Jason shares the real inside story behind the success of the company consistently rated No. 1 in customer service and employee satisfaction. Best of all, you'll learn how you can take these proven organizational principles to your team or company. ...less
Servicetopia
ESTABLISHING CUSTOMER-DEFINED SERVICE EXCELLENCE - As the competition heats up for goods and services, organizations today struggle to be characterized by their customer service initiatives. During this powerful presentation by Jason Young, you'll find out ...more
ESTABLISHING CUSTOMER-DEFINED SERVICE EXCELLENCE - As the competition heats up for goods and services, organizations today struggle to be characterized by their customer service initiatives. During this powerful presentation by Jason Young, you'll find out what outrageous customer service can really do for your bottom line. ...less
Inspired Talent. Do you have IT?
Employee engagement is paramount. Without it, organizations struggle and employees remain disengaged, operating on the low end of performance and fulfillment. Research confirms only 29% of the workforce is fully engaged – meaning they like ...more
Employee engagement is paramount. Without it, organizations struggle and employees remain disengaged, operating on the low end of performance and fulfillment. Research confirms only 29% of the workforce is fully engaged – meaning they like what they do, feel supported, productive and rewarded. The other 71%? Most are just trading hours for dollars with their heart, head and focus somewhere else. As a result, companies get less than they need from their workforce and suffer with poor results in sales, profit, growth, turnover and customer satisfaction. The answer? Inspired Talent. Because truly engaged employees are those who are motivated, committed and fulfilled. Motivation comes from within. Commitment is a decision that is made. Fulfillment is the result. And none of these happen unless leaders inspire – which is the powerful external influence that drives employee engagement. In this presentation, Jason Young shows leaders how to create an environment where employees are inspired, engaged and can do their best work. In this inspirational keynote, Jason teaches that Inspired Talent is the result of proven leadership practices that lead people to their full potential and help them, not just survive, but to thrive. Participants will come away with the practical insights and tools needed to have what every organization desperately needs…Inspired Talent. ...less
The New Diversity — Engaging the Generational Workforce
The workplace is filled with significant generational differences and associated challenges between Traditionalists, Boomers, Generation X-ers, and the newest group – the Millennials. The Millennials are the generation born between 1982 and 2000 that were ...more
The workplace is filled with significant generational differences and associated challenges between Traditionalists, Boomers, Generation X-ers, and the newest group – the Millennials. The Millennials are the generation born between 1982 and 2000 that were formed by attentive, helicopter parents, schools that propagate high self-esteem, and an ingrained comfort with dependency on technology. Each generation learns, values, thinks, develops differently and must be led differently. Yet each generation has common ground which managers can leverage and build on. In this presentation, Jason Young encourages leaders not to judge but to coach and mange each generational group with intentionality. Jason explains how to manage the various generations in a way that helps create and sustain a high performance workplace. ...less
Lead Smart
HIGH PERFORMANCE LEADERSHIP - Jason Young teaches that leaders develop, motivate and empower people to achieve extraordinary results while providing vision and guidance throughout the entire process. Your leaders will hear how organizing talent to ...more
HIGH PERFORMANCE LEADERSHIP - Jason Young teaches that leaders develop, motivate and empower people to achieve extraordinary results while providing vision and guidance throughout the entire process. Your leaders will hear how organizing talent to build effective teams creates an incredible workplace culture and how applying successful coaching skills will help your teams excel. ...less
Smart Teams
CREATING TEAMS THAT SUCCEED TOGETHER - Team work. Team building. Team player. Successful organizations know that business is not really a game to be won or lost. But to achieve success, everyone must use many ...more
CREATING TEAMS THAT SUCCEED TOGETHER - Team work. Team building. Team player. Successful organizations know that business is not really a game to be won or lost. But to achieve success, everyone must use many of the same principles found on our playing fields today. In this presentation, Jason Young goes beyond the buzzwords to expose the keys that help people work together as a team to achieve real success. ...less
