Tony Brigmon spearheaded "fun" at Southwest Airlines as their official "Ambassador of Fun" delivering customer care and employee development programs. Today, Tony teaches organizations how fun translates into serious results with customers and employees based on the best practices that helped Southwest Airlines achieve this same recognition with their customers, this level of performance with their employees andread the rest
“I Believe that people find you irresistibly attractive when you make it all about THEM. And it’s easy when you know how to communicate to energize, connect to engage, and cultivate to enrich. Some great teachers taught me how to do this. I can teach you. It’s what I do. The more I get to share the more alive I become. Woo hoo.
Tony Brigmon spearheaded “fun” at Southwest Airlines as their official “Ambassador of Fun” delivering customer care and employee development programs. He teaches organizations how fun translates into serious results with their customers and employees based on the best practices that helped Southwest Airlines achieve this same recognition with their customers, this level of performance with their employees and a #1 position in the industry.
Southwest is known as the #1 domestic boarding carrier and was rated #1 for 5 years in a row by receiving an award that has become known as the “Triple Crown” Award for Excellence (an award that recognizes an airline for being #1 in best on-time performance, #1 in best baggage handling and #1 in customer satisfaction gauged by fewest customer complaints of all major airlines). It has been said that Southwest winning this prestigious award so many years in a row is “like an NFL team winning the Super Bowl in 5 consecutive years”.
Tony Brigmon is in high demand with his experience and expertise drawing on Southwest Airlines best-practices that have repeatedly made Southwest Airlines #1. Today, Tony mixes best-practices from a #1 company with his signature fun, high-energy, dynamic and interactive presentation style to energize audiences to be their best.
He was one of only ten speakers featured by Meetings and Conventions Magazine in article entitled: “Most Wanted – Hottest Speakers On the Circuit Right Now!” Tony has written and published over forty-five stress management and motivation songs, and used them in meetings to energize, engage and enrich.
He has received over 600 letters of commendation or recommendation from executives of major corporations around the world including Southwest Airlines, Shell, Sprint, Tesoro, GVTV, First Bank, Lockheed, USAL, Ryland Homes, and others.
“I’ve seen Tony interact with people as a speaker, as a member of a group, and on an individual coaching basis. In all of these environments, Tony creates a positive, supportive and encouraging ‘zone’ around him. Once you enter that zone, you know that three things are going to happen. First, you are going to have fun. Second, you are going to see things in a new and more positive way. And third, you are going to walk away feeling a whole lot better about who you are and what you can accomplish.” – Rob Ghio, Law Office of Rob Ghio, P.C.read less