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Jill Griffin

  • Leading Customer Loyalty Specialist
  • Author of "Taming the Search-and-Switch Customer: in a Compulsion-to-Compare World"
  • Former National Brand Manager for AmeriSuites & brand manager at RJR/Nabisco
Fee Range
$12,500 - $15,000
Traveling From
Austin, Texas

Texas customer service speaker, Jill Griffin, empowers firms to get, keep, grow and win back high value customers. Clients served include Microsoft, Subaru, Hewlett Packard, Marriott Hotels, Ford Motor Company, Dell, Western Union and The American Public Power Association. Jill Griffin is an award-winning loyalty book author, consultant, speaker, corporate board director of a NYSE company

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Jill Griffin is a best-selling author of six books, most notably, Customer Loyalty… How to Earn It, How to Keep It, recommended by Harvard Business School’s Working Knowledge and the CEO of The Jill Griffin Group, empowering businesses to build strategic profit making customer loyalty blueprints. She’s referred to as “The Customer Loyalty Maker” for bringing her innovative strategies to professionals, customers and staff. Her strategies, trainings, and speeches have reached and impacted tens of thousands of business people worldwide.

Her clients include Dell, Microsoft, Hyatt Hotels, Toyota, Siemens, Subaru, Ford Motor Company, DFW Airport, Western Union, Raytheon Aircraft, Hewlett Packard and the European Conference for Customer Management to name a few.

Jill Griffin has spoken to thousands of leaders and entrepreneurs on Customer Loyalty & Retention at Corporations, Business Conferences & Sales Workshops worldwide. Jill serves as Vice-Chair or Luby’s/Fuddruckers Restaurants (NYSE- LUB).

Along with being brilliant and yet a down-to-earth storyteller, Jill creates experiences that elevate the learning because people can relate, feel recognized and valued. They’re inspired to find and deliver their “customer magic.”

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Jill Griffin in Media

Speaker Programs

Customer Loyalty
How to Earn It, How to Keep It - Based on the how-to principles captured in Texas customer service speaker Jill Griffin's Harvard "Working Knowledge" book by the same name, this program teaches participants a ...more
How to Earn It, How to Keep It - Based on the how-to principles captured in Texas customer service speaker Jill Griffin's Harvard "Working Knowledge" book by the same name, this program teaches participants a proven process for turning non-buyers into loyal advocates. ...less
Taming the Search-And-Switch Customer
Drawing from her ground-breaking book by the same name, Texas customer service speaker Jill Griffin addresses these tough, complex realities with proven solutions every B2B and B2C firm can harness. ...more
Drawing from her ground-breaking book by the same name, Texas customer service speaker Jill Griffin addresses these tough, complex realities with proven solutions every B2B and B2C firm can harness. ...less
Customer Winback- How to Recapture Lost Customers and Keep Them Loyal
Adapted from Texas customer service speaker Jill Griffin's award-winning co-authored book by the same name, your custom-tailored presentation can address a wide range of win back learning objectives. ...more
Adapted from Texas customer service speaker Jill Griffin's award-winning co-authored book by the same name, your custom-tailored presentation can address a wide range of win back learning objectives. ...less
Inside the Loyalty Laboratory- Building Customer Relationships that Last
In this session Texas customer service speaker Jill Griffin examines the best practices of firms that have transformed their organizations into living "loyalty laboratories." ...more
In this session Texas customer service speaker Jill Griffin examines the best practices of firms that have transformed their organizations into living "loyalty laboratories." ...less
Turning Call Center Agents Into Loyalty Makers:
Call center agents are your customer loyalty makers of the future. Why? Because, for many companies, the front line has moved from the store to the customer contact center where agents interact with customers. Texas customer service speaker Jill Griffin will show you how to make your employees loyalty makers.
Escaping The Commodity Trap- Earning Customer Loyalty in a Low-Bid World
A big threat to your firm's success is commoditization-the process through which your product or service becomes so common place that differentiation becomes difficult and lowest price rules. Texas customer service speaker Jill Griffin in ...more
A big threat to your firm's success is commoditization-the process through which your product or service becomes so common place that differentiation becomes difficult and lowest price rules. Texas customer service speaker Jill Griffin in this program will show you how to beat the commodity trap. ...less
Earning Customer Referrals- How to Turn Customers Into Advocates
Getting happy customers to spread the word is your best source of advertising. Yet, most firms fall short on strategies for driving positive word-of-mouth. Texas customer service speaker Jill Griffin will show you these strategies ...more
Getting happy customers to spread the word is your best source of advertising. Yet, most firms fall short on strategies for driving positive word-of-mouth. Texas customer service speaker Jill Griffin will show you these strategies in her keynote. ...less
Selling By Serving
Designed for customer care and customer service , Texas customer service speaker Jill Griffin this program teaches attendees why serving means selling and why selling means serving. ...more
Designed for customer care and customer service , Texas customer service speaker Jill Griffin this program teaches attendees why serving means selling and why selling means serving. ...less
Delivering the "Wow" Customer Experience
In this program, Texas customer service speaker Jill Griffin will show you how to distill what your customers value most about your brand and how to apply that information to design and deliver a compelling ...more
In this program, Texas customer service speaker Jill Griffin will show you how to distill what your customers value most about your brand and how to apply that information to design and deliver a compelling experience that turns your buyers into passionate advocates. ...less
Heart, Hustle and Heroes- Getting Top Performance From Your Customer Team
Texas customer service speaker Jill Griffin will teach you how to make employees your firm's #1 competitive advantage.

Books

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