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Posts Tagged ‘Texas customer service speaker’

Texas Speakers Bureau – Marketing Speaker, Kelly McDonald on “What Blockchain Means for Marketers and Advertisers”

Wednesday, July 11th, 2018

kelly-mcdonald1_headshotUnless you’ve been traveling in outer space, you have heard of cryptocurrency and blockchain. Stories about cryptocurrency and blockchain, the technology that foments digital currencies (or tokens), dominate the news as newly minted millionaires seem to get younger every story. However, they are two separate entities when it comes to future applications.

Certainly, cryptocurrency is disrupting the financial world in many ways. However, blockchain will massively impact how we do business, communicate and transact. Its capabilities reach beyond the financial sector and will change many industries, including law enforcement, healthcare, intellectual property rights to name a few. And soon marketing in new and profound ways.

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Dallas Speakers Bureau, Jason Young on The Culturetopia Effect

Thursday, June 18th, 2015

Dallas Texas Speakers Bureau presents Jason Young.  Jason shares with Jeff Brady the insights into his book, The Culturetopia Effect.

Snap 2015-06-18 at 10.27.03

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San Antonio Speakers Bureau – Customer Service Speaker, T. Scott Gross discusses Social Relationship Management…Is in Your Future

Friday, February 24th, 2012

San Antonio Texas Speakers Bureau presenter, T. Scott Gross, discusses Social Relationship Management…Is in Your Future.

Jon Ferrara is a genius.

He’s also an aggressive salesman reminiscent of the Fuller Brush sales reps who would knock on our door back in the 1950’s.

Suddenly, I feel old. Whoever heard of a salesperson knocking on your door? Well, they did, selling brushes and cleaning supplies to stay-at-home moms.

In those days lots of things were sold from the privacy of your front porch—milk and other dairy products, baked goods, fruit and vegetables, vacuum cleaners, awnings, carpet, aluminum siding, even life insurance. In those days sales were made on the basis of the seller’s ability to establish a relationship with the customer.

Hey, that’s funny! Not much has changed. Sales are still made based on your ability to establish and cultivate a relationship with your customer. And that means you need to meet Jon Ferrara, founder of Nimble.

Jon Ferrara is a genius… and a noticer.

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San Antonio Speakers Bureau – Customer Service Speaker, T. Scott Gross discusses how Your Brand Can’t Hide Behind Poor Service

Sunday, November 20th, 2011

San Antonio Texas Speakers Bureau presenter, T. Scott Gross, discusses how Your Brand Can’t Hide Behind Poor Service.

Customer service is the expression of your brand.

I’ve got more to say on the subject of customer service and branding but if you truly got the message that customer service is the expression of your brand, you are head and shoulders above the average corporate leader who thinks branding issues can be cleared up by a trip to the graphic designer.

In the course of preparing for keynoting assignments, I have asked clients of organizations large and small about their brands. Over the past ten years the likelihood of my questions resulting in only dead air over the phone line has gone down considerably. Either more companies are at least attempting to understand their brands or maybe I’m just working in better neighborhoods. These days chances are good that my client will rise to the challenge and hand me a lavishly designed printed piece that fully explains their branding efforts.

Nice. But printed statements don’t matter that much.

Your brand statement tells who you want to be. Your customer service says who you really are. Read the rest of this entry »