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Houston Speakers Bureau – Networking Speaker, Donna Fisher on Word-of-Mouth Marketing Fuels Success

Thursday, June 19th, 2014

donna-fisher-headshotHouston Texas Speakers Bureau presents Donna Fisher on How Word-of-Mouth Marketing Fuels Success.

When Sally is not treated well at the local cleaners, she not only doesn’t go back there, she tells others of her unpleasant experience. People talk! They talk about their frustrations, disappointments, poor service and inadequate products. Statistics indicate that every unsatisfied customer tells at least eight people about their unpleasant experience. People tend to readily talk about unsatisfactory service and yet what you want is to have them talk about great service.

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