Tony Brigmon

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  • Appointed by Southwest Airlines CEO as their Official "Ambassador of Fun"
  • 3 Decades Speaking on Southwest's Best-Practices & Positive Culture
  • Former Face of Southwest Airlines Culture & Values

Tony Brigmon spearheaded "fun" at Southwest Airlines as their official "Ambassador of Fun" delivering customer care and employee development programs.  Today, Tony teaches organizations how fun translates into serious results with customers and employees based on the best practices that helped Southwest Airlines achieve this same recognition with their customers, this level of performance with their employees and a #1 position in the industry.

Southwest is known as the #1 domestic boarding carrier and was rated #1 for 5 years in a row by receiving an award that has become known as the "Triple Crown" Award for Excellence (an award that recognizes an airline for being #1 in best on-time performance, #1 in best baggage handling and #1 in customer satisfaction gauged by fewest customer complaints of all major airlines).   It has been said that Southwest winning this prestigious award so many years in a row is "like an NFL team winning the Super Bowl in 5 consecutive years".   

Tony Brigmon is in high demand with his experience and expertise drawing on Southwest Airlines best-practices that have repeatedly made Southwest Airlines #1. Today, Tony mixes best-practices from a #1 company with his signature fun, high-energy, dynamic and interactive presentation style to energize audiences to be their best. 

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  • Funtastic Culture: Southwest Best-Practices brought to your organization. Are We Having FUN, Yet?: You're in for some bona-fide serious results and serious FUN when Tony Brigmon, "The Ambassador of FUN," brings his refreshing and unique motivational message that are interactive and mixed with fun and energizing music. He teaches audiences to get more energized (with shared goals), more engaged in their work (with mutual respect), and teaches ways to enrich each other (through shared knowledge) to create a happier more productive culture.
  • FUNtastic Leadership: Based on principles he helped to lead, research, and spearhead at Southwest Airlines as their internal and external "Ambassador of Fun", Tony teaches leaders how to create a fun, profitable work environment where employees/teams are internally energized to do their best, work with each other productively, and in a positive environment that's good for employees, leaders and customers. Fun was serious businesses at Southwest because Fun creates serious results, and that is what Tony teaches leaders. Learn leadership best-practices from Southwest Airlines to raise the bar on your own leadership competencies, your own management skills, the positive tone you set as a leader. Work with and better inspire your employees to greater levels of performance to create leaders who lead by creating seriously fun and effective collaboration between themselves, employees and teams using proven Southwest Best Practices!
  • FUNtastic Customer Service: Based on the principles he learned, researched, and spearheaded at Southwest Airlines as their "Ambassador of Fun", Tony teaches audiences how to create a fun, profitable customer experience. Raise the bar on your team, have the right people on your team, train your team on Southwest customer service values, and learn how everyone together can create that customer experience that makes customers want to come back and creates serious results, serious profits, and serious collaboration between employees and managers!
  • FUNtastic Relationships!: Have you ever wondered, "Who cares?" Tony Brigmon, Ambassador of FUN, shows you how to increase personal effectiveness through internal motivation, stimulating team-building and enhance relationships and partnerships through "Caring for Others", and increase productivity and job satisfaction through "Caring for Work". This helps to get groups motivated to raise the bar on themselves and reach their peak performance at work while having more fun too!
  • Funtastic Sales, Find What Customers Want & Provide it in an Irresistibly Attractive Way: This program is based on ideas that work from Tony's years of experience at Southwest Airlines. Tony's program helps audiences have fun, stay positive, maintain momentum and grow sales. Tony knows sales audiences don't want fluff, they want ideas that will work, that are relevant, and that they can use immediately. That's what Tony delivers. Tony Brigmon brings the best of Southwest Airlines culture, innovation, and creative approach to sales to your sales team. Tony shares his fun, interactive sales presentation based on the proven S.A.L.E.S. formula (developed on Southwest best-practices and his own training/consulting with sales audiences) for finding out what people want and giving it to them in an irresistibly attractive way. This will help your team get back to the basics with a fresh innovative approach that is personalized to each team member's personality. In this presentation, Tony would include ideas to help sales professionals: keep themselves energized, keep each other energized, and stay energized to move the organization towards increased profitability.
  • Keynote Speakers

"I Believe that people find you irresistibly attractive when you make it all about THEM.  And it's easy when you know how to communicate to energize, connect to engage, and cultivate to enrich.  Some great teachers taught me how to do this. I can teach you.  It's what I do.  The more I get to share the more alive I become.  Woo hoo.

Tony Brigmon spearheaded "fun" at Southwest Airlines as their official "Ambassador of Fun" delivering customer care and employee development programs.  He teaches organizations how fun translates into serious results with their customers and employees based on the best practices that helped Southwest Airlines achieve this same recognition with their customers, this level of performance with their employees and a #1 position in the industry. 

Southwest is known as the #1 domestic boarding carrier and was rated #1 for 5 years in a row by receiving an award that has become known as the "Triple Crown" Award for Excellence (an award that recognizes an airline for being #1 in best on-time performance, #1 in best baggage handling and #1 in customer satisfaction gauged by fewest customer complaints of all major airlines).   It has been said that Southwest winning this prestigious award so many years in a row is "like an NFL team winning the Super Bowl in 5 consecutive years".   

Tony Brigmon is in high demand with his experience and expertise drawing on Southwest Airlines best-practices that have repeatedly made Southwest Airlines #1. Today, Tony mixes best-practices from a #1 company with his signature fun, high-energy, dynamic and interactive presentation style to energize audiences to be their best. 

He was one of only ten speakers featured by Meetings and Conventions Magazine in article entitled: "Most Wanted - Hottest Speakers On the Circuit Right Now!" Tony has written and published over forty-five stress management and motivation songs, and used them in meetings to energize, engage and enrich.

He has received over 600 letters of commendation or recommendation from executives of major corporations around the world including Southwest Airlines, Shell, Sprint, Tesoro, GVTV, First Bank, Lockheed, USAL, Ryland Homes, and others.

"I’ve seen Tony interact with people as a speaker, as a member of a group, and on an individual coaching basis.  In all of these environments, Tony creates a positive, supportive and encouraging 'zone' around him.  Once you enter that zone, you know that three things are going to happen. First, you are going to have fun.  Second, you are going to see things in a new and more positive way.  And third, you are going to walk away feeling a whole lot better about who you are and what you can accomplish."  - Rob Ghio, Law Office of Rob Ghio, P.C.

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