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Texas Speakers Bureau – Motivational Speaker, Jim Bearden on “Accountability In Action…Taking Ownership of the Situations You Encounter”

September 15th, 2017

CONCEPTS

A company I’ve done work for provides a great example of this principle. This company’s employees are the people who close real estate transactions, the people who compile the mile-high stacks of documents that have to be signed by buyers and sellers at the closing table.

Several years ago, when interest rates went into a free for all, their business took off. That increase came from the thousands of homeowners who wanted to refinance their homes. During that “boom” the closers “didn’t have time” to maintain contact with their traditional sources of business, realtors.

And then the refinance craze was over. The pool of homeowners who were able and willing to refinance their homes dried up, and interest rates began climbing. I guess you could call this a situation the closers encountered. Some of them took ownership of that situation, and some didn’t.

Realizing that they could no longer rely on business coming to them, some closers began renewing their relationships with realtors. The ones who didn’t take ownership simply waited, wished and hoped for the real estate community to “come to their rescue”. The closers who took ownership of this situation still experienced dips in their business. But because of their timely, aggressive actions, those dips were relatively shallow and short-lived.

Here’s another way of describing this ownership principle:

Negative situations like setbacks and/or unexpected, unpleasant changes, provide excellent but difficult opportunities for leaders to model accountability and take ownership.

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Texas Speakers Bureau – Customer Service Speaker, Myra Golden on “This Is the Only Way You’ll Get An Angry Customer to Calm Down”

August 8th, 2017

Myra-Head-Shot-200260If your customer is raising his voice, cutting you off, or is clearly upset, he is stuck in the right side of the brain. To help this customer calm down, you’re going to have to move him to the left side of the brain. No other approach you take will defuse anger if you don’t first move over to the left brain.

Psychologists talk about what they call the communication chain. The communication chain says that when a person puts out a verbal message, they expect a response to that message. That first message is a link in the communication chain. If there’s no response to the link, the chain is left unlinked, or broken. Read the rest of this entry »

Dallas Speakers Bureau – Workplace Speaker, Julie Alexander on Just Decide

April 6th, 2017

julie-alexanderWe all know people who have made major changes in their lives or their careers. Do you know someone who has quit smoking or lost a lot of weight? Do you know someone who has established a successful exercise program, improved their grades, built a profitable business, increased their sales, paid off their debts, or started a savings program?

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Houston Speakers Bureau – Generational Management Speaker, Karen McCullough on Attracting and Retaining Millenials

March 9th, 2017

Regardless of how you may feel about Millennials, they are the ones who hold the keys to the future. Attracting and retaining the top talent from that generation is critical for businesses and organizations to grow.

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Dallas Speakers Bureau – Leadership Speaker, Joel Zeff on TA DA: Happy Employees make Happy Customers

September 23rd, 2016

I always start my presentations with a TA DA! The whole audience stands up. We count to three, stretch our hands high in the air and yell out “TA DA!” People laugh. Some audience members applaud. And then we do it again. We all need a TA DA.

After more than 1,700 events, I don’t think I have met one person who didn’t yell out a TA DA. I have seen accountants, lawyers, IT, sales people, maintenance men, truck drivers, surgeons, teachers, white collar, blue collar, and people from around the world all TA DA. If there is one thing we can all agree on, everyone likes positive support and appreciation. And that is the secret of TA DA. We all want to “TA DA!” We just don’t want to admit it.

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Austin Speakers Bureau – Counseling Speaker, Kimberly Key on Twelve Surprising Results that Lead to Finding “Balance”

June 2nd, 2016

 

Balance. The word is searched 40,500 per month in the U.S. according to one search engine tracker. It appears there are some folks out there feeling out of balance and wanting to find a way to achieve that seemingly elusive state of balance—which is purported to be so healthy. But why? Try to pause for a moment and think about what “balance” means. What comes to mind?

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Houston Speakers Bureau – Business Speaker, Garrison Wynn on Change is Mandatory…Stress is Optional

March 2nd, 2016

When the pain of what you are going through becomes greater than the fear of change, you change … but I recommend you avoid most of the pain, embrace the change and adjust.

Perhaps embracing change is not your nature. So how do you bring yourself to a place where change is less traumatic? The first step is to realize that change is always coming. It’s also helpful to acknowledge your emotions about the change ahead; don’t stuff your feelings! If you’re not honest about how you feel, you can easily end up resenting the need to comply with or adapt to the inevitable. Any resentment you harbor can negatively affect your ability to adjust quickly. It can also hamper your willingness to ask for help when needed. Don’t wait; learn the new way, and realize that it takes more guts to ask for help than it does to think you don’t need any help!

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Austin Speakers Bureau – Inspirational Speaker, Patricia Walsh on Blind Ambition

December 3rd, 2015

patricia-walsh-headshot2Austin Texas Speakers Bureau presents Patricia Walsh on Blind Ambition.

Diagnosed with a pediatric brain tumor, Patricia Walsh became blind at the age of five. As a teenager, she lost what little vision remained due to surgical complications, and the straight-A student began a downward spiral into depression and hopelessness.

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Houston Speakers Bureau – Leadership Speaker, Todd Dewett presenting at TEDxDayton 2014

September 14th, 2015

Houston Texas Speakers Bureau presents Todd Dewett at TEDxDayton 2014 discussing how to get over yourself!

Snap 2015-09-14 at 10.32.38

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Dallas Speakers Bureau, Jason Young on The Culturetopia Effect

June 18th, 2015

Dallas Texas Speakers Bureau presents Jason Young.  Jason shares with Jeff Brady the insights into his book, The Culturetopia Effect.

Snap 2015-06-18 at 10.27.03

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